Terms of Service

1. Acceptance of these terms

By accessing collabmedia.agency, the client analytics dashboard at demo.collabmedia.agency (the "Dashboard"), or engaging Collab Media Agency ("Collab Media," "we," "us") for any service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our website, the Dashboard, or our services.

2. Services we provide

Collab Media is a digital marketing agency based in Pembroke Pines, Florida. We provide:

• Marketing services — Social media management, paid advertising (Google Ads, Meta Ads), SEO, website design and development, content marketing, email marketing, and reputation management.
• The Dashboard — a real-time analytics interface that connects to your authorized Google Search Console, Google Analytics 4, Google Business Profile, YouTube, Facebook, and Instagram accounts to surface unified performance data and AI-generated insights.
• Audit reports, brand assets, and other deliverables described in your specific engagement agreement (Statement of Work).

3. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use our services. If you create credentials for the Dashboard, you are responsible for safeguarding them and for all activity that occurs under your account. Notify us immediately at security@collabmedia.agency if you suspect unauthorized access.

4. Acceptable use

You agree not to:

• Use our services for any illegal, harmful, fraudulent, or infringing activity.
• Reverse engineer, decompile, or attempt to extract source code from the Dashboard or any of our software.
• Resell, sublicense, or redistribute access to the Dashboard without our prior written consent.
• Use our services to send spam, distribute malware, or harvest data without consent.
• Interfere with or disrupt the integrity or performance of our services.

5. Fees, billing, and refunds

• Retainer services are billed monthly in advance. Either party may cancel with 30 days' written notice. There are no long-term contracts.
• One-time projects (website design, audits, brand work) are billed per the Statement of Work — typically 50% on signing and 50% on delivery.
• Ad spend for Google Ads, Meta Ads, and similar platforms is paid directly by you to the platform and is not included in our management fees unless explicitly stated.
• Refunds — Fees already paid for services rendered are non-refundable. Unused prepaid retainer days will be prorated and refunded upon cancellation.
• Late payments — Past-due invoices accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower.

6. Intellectual property

Our IP. Collab Media owns all rights to our website, the Dashboard, our brand assets, our methodology, and any proprietary tools, code, or templates we create — including those we use during your engagement. We grant you a non-exclusive, non-transferable license to use the deliverables we produce specifically for you, solely for your business purposes.

Your IP. You retain all rights to your business name, brand assets, content, and any data you provide. By engaging us, you grant Collab Media a limited license to use your materials solely to deliver the services in your Statement of Work — and, with your written permission, to feature your business as a case study on our website and marketing materials.

Third-party platforms. Your accounts on Google, Meta, YouTube, and other third-party platforms remain owned and controlled by you. We act only as an authorized manager under the permissions you grant us.

7. Third-party services and Google API user data

The Dashboard relies on third-party APIs (Google, Meta, YouTube). Our access is governed by the terms of those platforms and by the Limited Use disclosure in our Privacy Policy. You may revoke our access at any time:

• Google — myaccount.google.com/permissions
• Meta (Facebook + Instagram) — Meta Business Settings > Business Assets > Pages or Instagram Accounts > Remove partner access.

Revoking access does not relieve you of payment obligations for services already rendered.

8. Service availability and limits

We strive to keep the Dashboard available 24/7 but do not guarantee uninterrupted access. We may perform maintenance, updates, or feature changes from time to time. Third-party API outages, rate limits, or policy changes may temporarily affect Dashboard data.

9. Confidentiality

We treat all client business information shared with us in the course of an engagement as confidential and use it solely to provide our services. We will not disclose your confidential information to any third party except as required by law or with your written consent. Aggregate, anonymized usage information may be used for internal product improvement.

10. Disclaimer of warranties

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLLAB MEDIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE SPECIFIC MARKETING RESULTS, RANKINGS, OR LEAD VOLUMES — DIGITAL MARKETING OUTCOMES DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLLAB MEDIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES. OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold Collab Media harmless from any claims, damages, or expenses arising from (a) your use of our services in violation of these Terms, (b) your violation of any third-party rights, or (c) any content or instructions you provide to us that infringe or violate applicable law.

13. Termination

Either party may terminate a retainer engagement with 30 days' written notice. We may immediately suspend or terminate access to the Dashboard or services if you breach these Terms, fail to pay invoices when due, or use our services in a way that exposes us to legal risk. Upon termination, you remain liable for any outstanding fees, and we will provide reasonable assistance to transition your assets back to your control.

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Broward County, Florida, and you consent to the jurisdiction and venue of those courts.

15. Changes to these Terms

We may revise these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be notified via email or a prominent notice on our website before they take effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

16. Contact us

Questions about these Terms can be sent to:

Collab Media Agency
Pembroke Pines, FL, USA
Email: legal@collabmedia.agency
General inquiries: hello@collabmedia.agency